Customer Service
Results
Flat Pack
Amigos commissioned
365 Direct to survey 130 Private
Customers in March 2007 who used Flat Pack Amigos in run up to
Christmas 2006.
These are the results from those that
were questioned.
Overall:
-
93% Were satisfied
with the overall assembly, 4% weren't sure?
-
97% of customers were
pleased with the service
-
97% felt the price
paid was fair
-
97% would use FPA
again, 3% were not sure
Clearly we would like this
to be 100% and we are looking into how to address these areas.
Estimated Charges:
Actual Price Paid:
Punctuality:
When you book you will
normally be given a timed appointment slot.
-
76%
of assemblers were on time*
-
Of
those that were late
-
80% notified the customer in
advance**
-
71% were one hour or less
late.
* If an assembler is running late, we expect them to notify you, we
do not expect them risk an accident by driving too fast and then
arriving agitated or stressed.
** In Central London
we use the London Underground to travel to jobs. This removes
parking costs, getting stuck in traffic and the Congestion Charge.
Unfortunately mobile phones don't work under ground, so if an
assembler is delayed, he may not be able to notify you.
General:
-
100% said his/her/their manners and appearance were acceptable
-
96% said the premises left
tidy on completion
-
Where appropriate*** 100% said
the furniture was correctly demonstrated (draws, sliding
doors).
*** We do not feel the
need to demonstrate sleeping on a bed! |