Frequently Asked Questions
This page
contains answers to common questions handled by our staff:
If you
have any further questions not listed here, email us or call for advice.
I need Help
Are you half way
through a job and need some help? We can either come and finish it for
you or offer some helpful hints so you can finish it yourself.
Beware the Plinth and Cornice
One manufacturer sells a plinth and
cornice option on most of their ranges. This is a cosmetic enhancement
which costs circa £30-£60 for a few strips of MDF. It is a nice upsell for them, which
adds a lot of work to a suite of wardrobes with minimal improvement to
the finished product. This can add 1-2 hours to the job and increase
the overall assembly time by up to 50%.
It
has to be noticed here that the overall finished assembled product from
this manufacturer, when built properly looks fabulous and is robust,
which is probably what you really want? Getting there is the tricky
part and that is where we can help.
Is it safe to purchase
furniture online
Like any Internet
transaction, you need to make certain you know you are dealing with a
bona fide company's website. Before sending, any financial details
ensure the site is "secure" and you have an actual address for the
firm. When you visit a "secure" web site, most browsers display a
closed lock icon on the status bar. Clicking onto the lock icon should
display more security information about the site. Remember if you are
purchasing goods from outside the UK you may need to pay import duty on
top of the purchase price.
Do
you remove waste packaging - cardboard etc?
No, it is company policy not to remove
waste.
-
If you dispose of the waste packaging
yourself it is classed as household waste, you have already paid for
your local council to take it via your community charge.
-
If we remove waste it becomes commercial
waste and is then subject to legal requirements, and the
Duty of Care
-
If anyone removes waste from your
household, YOU have a
Duty of Care to ensure they are authorised to take it.
-
Check here for
Authorised Waste Carriers
All businesses that remove waste have a
legally bound duty of care to dispose of it in a proper manner and keep
detailed records and receipts of how and what they have disposed of.
This extends to sorting waste into cardboard, plastic, polystyrene,
polythene etc. to ensure what can be recycled is recycled and so on.
When you consider that each time you
remove waste you need to: transport it (time & fuel); pay for
disposal; and keep auditable records, excessive costs would be added to
our service (up to £100).
If someone is removing waste free of
charge then they might be breaking the law. Further information can be
found at the DEFRA website:
DEFRA: Waste Legislation
& Licencing: Duty of Care
Until
we find a cost neutral and environmentally friendly solution to this
problem, it
is company policy not to remove waste.
Due to the wide variety of furniture available
we cannot provide a fixed price quote. However we can provide a guide
to the assembly time and the rates we charge. We aim to respond swiftly
to your enquiry (within 24 hours if outside office hours).
Can
you fit my new Kitchen?
We
don't fit kitchens. If you need a kitchen fitter can we suggest you
contact one of the companies listed under Kitchen Fitters in your local
paper or yellow pages.
Unfortunately
any modification to furniture will invalidate the manufacturer's or
retailer's warranty. You will find that the required modification, is
likely to weaken the structure of the item. In our opinion any
modification is ill advised and against company policy.
We will inspect the parts before and during
assembly, and will draw your attention to any damage as soon as it
comes to light. A decision can then be made as to how to proceed. In
the unlikely event that we damage your furniture we will ensure we
rectify or replace the damage to your satisfaction.
The minimum call out fee is
currently £45 in London and the South East and £40 elsewhere. All
prices include VAT from 1st March 2007
How much room do you need to build my furniture?
You
will normally need a flat area such as the floor that is the size of
the finished furniture laid on its back plus a working area of at least
600mm (2 ft). The area should be as close as possible to the final
position of the finished item. Larger pieces of furniture like
cupboards and chests may not withstand being dragged over carpets. It
is a good idea to cover the area with a sheet to prevent scratching. If
you decide to use the cardboard box as a working surface make certain
all the staples are removed.
For High
Wardrobes, please accurately measure the ceiling height. It is easy
to hold the tape measure at an angle and get a false reading. We
occasionally attend jobs, where the height has not been measured
properly, and the unit will simply not fit. This is notable with the Ikea
Pax Range, Rauch, Harveys and some MFI robes.
The
time to build your furniture will depend on how complicated it is. So a
small item such as a three-draw desk pedestal can take much longer than
a large wardrobe.
We carry limited small spares and will
do everything we can to overcome this situation to ensure your
furniture can be built satisfactorily. However some omissions may
prevent completion of the job, in such circumstances we will make every
endeavour to complete the job once the missing parts have been received.
In the unlikely event that this
occurs, please contact us and we will endeavour to put the problem
right. We have a good reputation to maintain and want you to think
highly of us.
|
