About Flat Pack Amigos

Flat Pack Amigos was formed in late 2004 after several months planning and test trading. The aim was to set up a national network of flat pack assemblers to assist those that can't or don't want to assemble furniture themselves.

  • Background to Flat Pack Amigos

  • Changes

Background to Flat Pack Amigos

Unpact Ltd started assembling flat pack furniture in 2001 building a solid foundation and good reputation in a fledgling industry with a network of eight assemblers covering the major conurbations of the UK. After three years Unpact ceased trading at the end of 2004, and if you click on www.unpact.co.uk you will reach another website we run.
    

Shortly afterwards, one of the assemblers Edwin Cooke redefined the business model and launched Flat Pack Amigos, steadily building a nationwide network, focussing on quality and using assemblers from the original Unpact team.

Levering strategic support and guidance from Manchester Business School, Flat Pack Amigos were based originally in a modest 16th Century building in the picturesque Lancashire village of Rainford and are now operating as Added Value Furniture Ltd based at Trafford Park, Manchester.

The network currently consists of over 100 assemblers, who have the necessary manual skills and experience, with a clean appearance, manners and the bright friendly personality you would want from anyone working around your own home. All assemblers are fully vetted, through established procedures and brought into the Flat Pack Amigos way of working focussing on the original company ethos:

"With a warm friendly professional approach we build flat pack furniture to the highest standard as standard!"

As the company name suggests we are "THE FRIENDS OF FLAT PACK FURNITURE", we build it so (you don't have to and) you have the furniture you fell in love with in the store !

To provide the highest quality of service we do the following:

  • Be clear and consistent over our charges, leaving no nasty surprises.

    • We are VAT registered and include this clearly in all our quotes.

    • If we charge extra we are clear about what it is for, ie extra items or atttaching furniture to the wall.

  • All our assemblers work to the standards set out in our Furniture Assembly Manual with which we are working towards the FIRA Gold Standard with to ensure a consistent and high standard of assembly service.

  • We are full insured and you can view our insurance certificates here:

  • Your feedback on the quality of service we provide drives our business. Each customer is asked to complete a feedback form when they make payment for the service. This is vital to understanding what we can do to improve our service and address any areas if we ever fall short.

  • We also systematically spot check the work our assemblers have done.

  • We have a complaints process, should you have any problems with the work we have done. We are members of the Furniture Ombudsman Scheme who provide independent arbitration should it ever be needed and we are bound by their decision.




Our Objectives

  • To develop a resilient national network of 400 assemblers within 25 minutes of 99% of UK addresses by 2020

  • To build a reputation as the number one furniture assembly company in the UK, where quality and professionalism come first.

Changes

We ran into difficulties with the Financial Crisis of 2008 (people stopped buying houses, so they stopped buying furniture) and were constantly undercut on price by competitors moving out from the building trade who did not put any steps in place to ensure high standards were adhered to. As a result we reduced our role to one of monitoring the quality of the work of our network of assemblers via customer feedback and for a period customers contacted self employed assemblers directly. This worked well in most cases but meant work could not be coordinated for commercial customers. We started rebuilding the business infrastructure in 2015 and now in 2017 all jobs are booked via our central office once more and fully managed through to completion. This has allowed us to focus again on quality and using third parties such as the Furniture Ombudsman and FIRA to ensure this quality is maintained.



Thank you,

 

 

 

Edwin Cooke

Director

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You can find our links here

 

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Recent Satisfied Customers

Mark wrote about the furniture assembly service received:

Really impressed with the service from the prompt response to my enquiry through to the installation. Prompt, very tidy and an excellent job from a friendly professional company.

Andrea wrote about the furniture assembly service received:

Very happy with the service - friendly and helpful. Would definitely recommend to friends and family

Ian wrote about the furniture assembly service received:

John was on time and very polite and helpful, certainly be happy for him to do more work for me in the future.

Alex wrote about the furniture assembly service received:

my experience was fine, fast and polite , was very please that indoor shoes were brought with i thought was very considerate no messing about straight to the point and was done with in the time and at very reasonable price and the quality of the build was better than i had expected also the fact i was quoted a date in October and then got offered a date the following day was amazing as well over all very please with the service and would deffinatly use again

Steven wrote about the furniture assembly service received:

Tibor arrived on time and completed the assembly task very well and within the allotted time. I am happy to recommend your service.

Aaron wrote about the furniture assembly service received:

Roger came in and got the job done very quickly and professionally. He arrived dead on time and was done before the time quoted. Very friendly, efficient and has a clear passion for his work. Very pleased with how quick he got it all done. Will definitely use this service again and recommend to friends and family too.