Complaints

We hope you do not have a complaint, but realise that there will be times when customers do.

If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.

Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.


 

What happens after I submit this Complaint Form?

After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-

Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.

Recent Satisfied Customers

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Very happy with very professional

(5 out of 5 stars) on

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Great service, arrived on time as arranged. Left room tidy, moved furniture to where we wanted it and demo and safety advice given. Good covid measures in place, social distance maintained and Wearing mask at all times. Friendly and professional service. Carried all boxes upstairs for me and unpacked with no problems. Highly recommended, would definitely use again. Thank you.

(5 out of 5 stars) on

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Very professional service. Got the job done in allocated time . Will definitely use the service again

(5 out of 5 stars) on

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Great efficient service. Thankyou.

(5 out of 5 stars) on

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Having just moved house we had flat pack fatigue! We stumbled across these guys and very glad we did. Booking process was simple and the service was good value in our opinion. We would recommend and use again

(4 out of 5 stars) on

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Friendly, and good standard of service provided. Less mess made and would definitely use again as pleased with everything.

(5 out of 5 stars) on