We assemble furniture so you don’t have to.
Complaints
We hope you do not have a complaint, but realise that there will be times when customers do.
If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.
Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.
What happens after I submit this Complaint Form?
After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-
- You will receive an acknowledgement via phone, email or letter.
- We will investigate and consider what action is required to resolve the complaint
- We will respond with our initial decision and confirm if we think any further action is required.
- If we can resolve the matter with the minimum of fuss we will.
- If the complaint requires a return visit from the original assembler (or a more senior person), we will contact you to arrange this.
- We will review the complaint and action we have taken so far, and write to you with the outcome of what we have done or intend to do to resolve the matter.
- If you are unhappy with this outcome, the complaint can be escalated to a Company Director to review whether your complaint has been treated fairly by the Complaints Management Team or not.
- We believe our complaints managment process to be fair and transparent. If you are still unhappy with the outcome, you can contact the Citizens Advice Bureau or Trading Standards.
Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.
Easy to work with
- Fixed Price Quote
- Quote And Book online
- Pay by CASH or BANK TRANSFER
Fantastic service, kept me informed about arrival time. Completed the job really quickly and made sure I was happy with it. Would use the service again.
(5 out of 5 stars) on
How We Work
- Tell us exactly what you need assembling
(see What We Need to Know Below)
- We email you or display a quote after you have submitted the form
- Book online (or tell us your preferred dates)
- We build your furniture to the highest standard
- You pay us by: Cash or Bank Transfer
- You leave great feedback and testimonials
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
The man who did the assembly was on time,very polite and efficient. I would not hesitate to use the service again and certainly would recommend to others.
(5 out of 5 stars) on
Assembler arrived on time, was very friendly and professional. Took his shoes off to go upstairs without me having to ask.
Folded packaging into neat tidy piles and I was extremely happy with the quality of work.
Would 100% recommend and will be using this service again. Not one negative thing to say.
(5 out of 5 stars) on
What we need to know
Generally:
Please tell us the supplier, the full product name and a part code if you can
OR
Copy and paste links of each product online.
What we quoted
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
Our Standards
We have done everything we can to make our service the best quality it can be.
- Training and Development
- Clear and Transparent Pricing - the price you see is the price you pay
- No Hidden Extras - we do not add on lots of hidden charges
- Attaching to the Wall - clearly explained
- The Job Cycle - so each job is done to the same standard
- Formal Complaints Procedure - should you have any problems
- 12 Month Guarantee
- Testimonials & Feedback
More about the above
Trained and Experienced
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Experienced
Established since 2004, over 17 years assembling furniture.
Skilled
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
Knowledgeable
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
Standard Methods of Work
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Consistency
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
when the assembler arrived he was speedy and efficient.
(5 out of 5 stars) on
- Get a Quote
- Use our online quote engine to get a quote for the furniture you want assembling.
- Book an Appointment
- Use our online automated booking process, or.
- We will then ask you to give us 3 dates when you want us to come.
- We will confirm the appointment we can do within 1 hr (during normal opening hours).
- We do your Job
- We will arrive within your appointment start time (1 hour window ie 2-3pm).
- We will assemble your furniture.
- After the Job
- Our Assembler will close the job down.
- We send you payment details (*) and a link to close the job, provide feedback etc.
- We send you a receipt and our guarantee.
Feedback
Customer Satisfaction
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
More about the above
Arrived on time.
Friednly engineer.
Good service.
(5 out of 5 stars) on
