We hope you do not have a complaint, but realise that there will be times when customers do.
If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.
Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.
After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-
Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.
Kathleen says ”
Had been let down by the Ikea assembly service so completed a contact form and was delighted that we could be fitted in so quickly - even had communication as Michael was travelling back from holiday!
Arrived on time, completed the job quickly and cleared away. Would absolutely recommend again!“
Kathleen rated us as :
5
out of 5 stars on 2025-06-23
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Kirsty says ”
Fantastic service .. sad to find parts were missing but great service for people with disabilities . Definitely recommend this service “
Kirsty rated us as :
5
out of 5 stars on 2025-06-24
Sandra says ”
Fitter arrived in the alotted time. He introduced himself and asked which room. I was concerned about lack of space but suggested we move the bed and we did. He asked about where I would like the furniture placed , I explained and that was it, I left him to get on with the job. He was done in no time at all. I had a wardrobe and two chest of drawers assembled.
Brendan the fitter was great!!. The price charged was fair and overall it was a great service. I would definitely use them again.“
Sandra rated us as :
5
out of 5 stars on 2025-06-24
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 17 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Marina says ”
Just in time for the appointment, all done super quick and professional. I was working from home and the assembly was quite so not to disturb me which is really appreciated. Very professional conduct, cannot thank enough definitely will use this company again.“
Marina rated us as :
5
out of 5 stars on 2025-06-24
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
Marcus says ”
I was very pleased with the service provided punctual tidy friendly and helpful
I will recommend him to my friends
10/10“
Marcus rated us as :
5
out of 5 stars on 2025-06-09
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