We hope you do not have a complaint, but realise that there will be times when customers do.
If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.
Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.
After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-
Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.
Natasha says ”
Turned up on time, was personable, repaired the desk quickly and efficiently, and even added some brackets to the desk for additional stability. “
Natasha rated us as :
5
out of 5 stars on 2024-07-12
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
Phil says ”
The morning appointment was cancelled late notice (50 minutes into the expected time of arrival) but an alternative time later the same day was arranged.
The assembly was completed to a good standard and the customer service was very good.
Whilst quite expensive I would recommend as building such a large piece of furniture single handedly without the best tools is a major undertaking!“
Phil rated us as :
4
out of 5 stars on 2024-05-30
Sharon says ”
Friendly,tidy ,brought all my rubbish down stairs for me was a really nice guy thank you so much “
Sharon rated us as :
5
out of 5 stars on 2024-05-13
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 17 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
Majid says ”
In general, I am happy with the provided service and would use it again. “
Majid rated us as :
3
out of 5 stars on 2024-05-03
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
Iram says ”
This was not my first experience, I would recommend it to everyone. Hassle free, assembler was on time and very professional. Will always use in the future.
Thank you “
Iram rated us as :
5
out of 5 stars on 2024-05-15
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