Complaints

We hope you do not have a complaint, but realise that there will be times when customers do.

If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.

Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.


 

What happens after I submit this Complaint Form?

After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-

Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.

Recent Satisfied Customers

-

Arrived on time and very polite. 3 items of furniture well put together. Will use again and recommend to others.

(5 out of 5 stars) on

-

Absolutely fantastic service. Really careful in the building of the hampton unit . Nothing was an issue and was extremely helpful in explaining the build and how it all worked. Will definitely use again and recommend to friends and family . Great !

(5 out of 5 stars) on

-

Very pleased with the service and would definitely use it again. Only took an hour and a half, well worth the money, friendly and efficient.

(5 out of 5 stars) on

-

James who assembled our 4 wardrobes was very efficient, personable and highly skilled. He showed it is important to use people who know what they are doing coming from much experience.

(5 out of 5 stars) on

-

Great job - clean and tidy

(5 out of 5 stars) on

-

A great job at a fair price. So pleased you could fit us in before Christmas. Wardrobe looked great, service was as described, and everything left neat and tidy with the packaging sorted for recycling. Could not be happier.

(5 out of 5 stars) on