Unlike most websites, we have not added half a dozen testimonials and left it at that. We always ask for a testimonial off our customers.
We send our Customer Satisfaction Survey to all our great customers and this is where our testimonials come from. This is part of our commitment to continual improvement (BS5750/ISO9000) so we know what we did right and if we did anything wrong what it was. That way we can strive to be the best.
Not everyone replies but here are just some of those that have:-
2012201320142015201620172018201920202021
Please click on previous years to see older testimonials below:-
20122013201420152016201720182019202020212012201320142015201620172018201920202021Fantastic service, kept me informed about arrival time. Completed the job really quickly and made sure I was happy with it. Would use the service again.
(5 out of 5 stars) on
Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below
The man who did the assembly was on time,very polite and efficient. I would not hesitate to use the service again and certainly would recommend to others.
(5 out of 5 stars) on
Assembler arrived on time, was very friendly and professional. Took his shoes off to go upstairs without me having to ask. Folded packaging into neat tidy piles and I was extremely happy with the quality of work. Would 100% recommend and will be using this service again. Not one negative thing to say.
(5 out of 5 stars) on
“ The Range”
“
Thank you for your enquiry.
Each item is allocated a number of units to work out the price as follows:
110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak
30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960
60 units - GENERAL 2 x D....”
Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc
We have done everything we can to make our service the best quality it can be.
All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.
Find out more about FlatPack.org.uk by clicking on our badge below
Established since 2004, over 17 years assembling furniture.
All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.
From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.
From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.
i.e
- If you do things in the right order, the job is a lot easier to get right.
Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.
when the assembler arrived he was speedy and efficient.
(5 out of 5 stars) on
We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).
If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.
We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer
Arrived on time. Friednly engineer. Good service.
(5 out of 5 stars) on
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